Helpdesk

If you need tips, some advice, or just a different perspective we’re here to help. We can help you polish your designs, work together to create something bespoke or work from brief to get you the finished product you desire.
Some FAQs answered

F.A.Qs.

If the FAQs section does not answer all your queries related to your artwork, please contact us
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What are the specifications of artwork files in case the clients share their own art work for print services?

Please note Adpromos requires all design files to be “Print Ready”. Any files submitted non-compliant to the specified standards may be subject for re-quotation and may add to the turnaround time of the job followed by unexpected delay in delivery time.

We accept Artwork Files only compliant with the following applications:-

  • Adobe Photoshop
  • Adobe InDesign
  • Adobe Illustrator

We recommend all artwork files to be supplied as Photoshop or PDF files.

Need help or more information, please Contact Us.

What are the print sizes of various products?
  • Business Card    55mm x 90mm
  • A6           148mm x 105m
  • A5           148mm x 210mm
  • A4           210mm x 297mm
  • A3           297mm x 420mm
  • A2           420mm x 594mm
  • A1           594mm x 840mm
  • A0           840mm x 1189mm
  • DL           99mm x 210mm

Envelopes Printing Sizes

  • DL Envelope       110mm x 220mm
  • C5 Envelope       162mm x 229mm
  • C4 Enveloper     229m x 324mm

If you have requirements, other than the ones listed above, please Contact Us.

What is the checklist for clients before submitting their artwork that will be considered as “Print Ready”?

 Artwork Print Ready Checklist

  • 3mm bleed and 5mm safety margin on each edge.
  • 100% scale.
  • 1-up on a single page.
  • Convert your texts to paths, curves or outlines.
  • Please ensure that all images are 300 dpi.
  • Nominate all colours as CMYK or Pantones (PMS).

If you need help with any of the above listed points, please Contact Us.

What are the applications that we support?
Applications we support

  • Adobe Photoshop® CS
  • Adobe InDesign® CS
  • Adobe Illustrator® CS

If your artwork is in any other application, please Contact Us.

What resolution of Artwork is required for quality printing?

Pictures and images that are found on the internet are normally very low in resolution when used for printing, so it’s better to not use them in your artwork. Almost all of those images have a resolution of 72 dots per inch (72dpi or 72 pixels per inch), and they result in blurred or ‘pixelated’ images being printed. If you want a 100% professional-looking business card, then all of your images must be at least 300dpi at the final output size.

If you need help or more information about image resolution, please Contact Us.